Privacy Policy

1. Who operates Arlo

“Arlo,” “we,” and “us” refer to the operator of the Arlo service. The operator’s legal name, business address, and dedicated privacy contact must be confirmed and published before a general public launch. For now, privacy questions can be sent to privacy@arlocua.com; this address must be monitored by the operator.

2. Information we handle

• Account and profile: your email address and sign-in details, including information from Google if you choose Google sign-in; display name, username, profile settings, friend requests, blocks, and group membership.
• Social content: direct and group chat messages, Drop text and links, attachment names and files, Quick Drop captions, photos and videos, and moderation or delivery state. People in the conversation can view content sent to them. Arlo’s authorized operators and service providers may access information when needed to operate, secure, troubleshoot, or enforce the service.
• Presence: online/away state and activity labels. Your settings control whether friends see online status or activity. Activity you choose to share may identify the app or task you are working on; do not put confidential information in a status.
• Calls: call invitations, participant and connection state, and information needed to connect participants. Call audio and video are sent live to call participants. Arlo does not currently provide call recording. Participants may still record using their own devices.
• Arlo Beta desktop tasks: the task you type, the active app or browser context, accessible page or app text used to carry out the task, and screenshots when visual inspection is needed. The Mac app can use the Accessibility and Screen Recording permissions you grant to operate the computer and verify results. Task inputs and relevant context are sent to the AI providers used for that request. Avoid sending passwords, payment data, health information, or other sensitive material.
• Waitlist: the email address you submit for Arlo Web Agent updates. The current form does not ask for a name or website address.

3. How we use information

We use information to authenticate accounts; show profiles, friends, messages, groups, and presence; deliver Drops; connect calls; run requested desktop tasks; maintain the waitlist; prevent abuse; moderate content; troubleshoot and secure the service; and comply with law. AI providers receive only the task messages and supporting context needed for the selected operation, including an image if a visual check is requested. Their handling is also governed by their own terms and privacy policies.

4. Media and content checks

Before the supported browser flows upload a Quick Drop photo/video or an attachment containing recognizable images or videos, Arlo runs an automated check. Videos are sampled at eight points. This is a best-effort check; it can miss harmful material or incorrectly flag allowed material. It is not a human review or a guarantee, and it may not catch everything. It does not scan ordinary audio, text documents, or every file type. Do not use this check as a substitute for care when sharing.

Text filters are also automated and imperfect. They are designed to block profanity, hateful language, explicit sexual content and threatening phrases; they may miss variants or flag context incorrectly. We may review and act on reported or otherwise identified content under the Terms.

5. Service providers

We rely on service providers to host Arlo, sign you in, store and deliver content, connect calls, and process desktop-agent requests. When you choose Google sign-in, Google handles information under its own privacy terms. AI providers receive the task instructions and supporting context needed for the requested task, as described above. These providers may process information in other locations and under their own privacy terms. We do not sell personal information for money or use Arlo social messages to create advertising profiles.

6. Storage, visibility, and retention

Friends & Drops profiles are available to signed-in Arlo users; presence visibility follows your settings. Direct messages, group messages, and shared files are available to the conversation participants and to service providers as needed to run the service. Files are stored privately and delivered through access controls; this does not mean end-to-end encryption.

Quick Drops are intended to expire after 24 hours and their media is removed after opening; cleanup can be delayed by failures or backups. Chat, group, profile, waitlist, and security records do not currently have one published universal deletion schedule. They may remain while needed to operate the account or service, and in backups or security records for longer. The product does not currently provide a general self-service account deletion flow. Contact the operator to request deletion; requests are handled as required by applicable law.

7. Choices and privacy requests

You can edit your profile, presence settings, friend list, blocks, and group membership in the product. You can stop using Arlo and sign out. Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information, or to object to or limit certain processing. Send requests to privacy@arlocua.com. We may need to verify your identity and may retain information where the law allows or requires it.

8. Children

Arlo is not designed for children under 13, and children under 13 must not create accounts or use Friends & Drops. We do not currently run a reliable age-verification flow. If you believe a child under 13 provided information to Arlo, contact the privacy address above so the operator can review it. A policy statement alone does not replace any parental notice, consent, age-assurance, or child-safety measures required by law.

9. Security

We use access controls and service safeguards intended to protect information, but no online service or transmission can be guaranteed secure. Do not send information through Arlo that you would not want the intended recipients or necessary service providers to process.

10. Changes

We may update this policy when Arlo’s features or data practices change. We will update the effective date and, where required, give additional notice or obtain consent.

Beta note: Arlo is under active development. Features, providers, retention, and controls can change; this policy should be reviewed whenever a new feature or provider is enabled.