Terms of Service
Effective July 23, 2026
1. The service
Arlo provides website-embedded AI assistance, business configuration, visitor interaction tools, and related analytics (the “Service”). A business using the Service may configure its own website, content, goals, and approved visitor flows.
2. Accounts and authority
You must provide accurate account information and keep access credentials secure. If you use Arlo for a business, you confirm that you are authorized to accept these terms and configure the Service for that business.
3. Your website and visitors
You remain responsible for the website on which Arlo is installed, its content, the permissions you grant to the agent, and the notices, consents, and legal basis required to process your visitors’ information. Only configure actions that your visitors may properly take and that your site can safely support.
4. Acceptable use
Do not use Arlo to violate law or others’ rights; collect sensitive information without an appropriate basis; deceive visitors; bypass security controls; send harmful code; or enable fraud, harassment, discrimination, or unauthorized access. Do not rely on the Service for decisions that require professional judgment or human review.
5. AI-assisted interactions
Arlo’s responses and suggested or approved website actions are generated from your configuration, page context, and visitor requests. They may be incomplete, inaccurate, or unsuitable for a particular situation. You are responsible for reviewing your configuration, setting appropriate limits, and monitoring outcomes. Do not treat an AI response as legal, medical, financial, or other professional advice.
6. Your content and feedback
You keep ownership of the content you provide to the Service. You grant Arlo the limited right to host, process, and transmit that content as needed to operate, secure, support, and improve the Service for you. You may provide feedback, and Arlo may use it without restriction or compensation.
7. Availability and changes
We may update, maintain, or change the Service. We aim to operate it reliably, but do not promise uninterrupted, error-free, or risk-free operation. Features may depend on your website, browser behavior, third-party services, and configuration.
8. Fees
Paid plans, usage limits, billing cadence, and any applicable taxes are presented when you select a plan or otherwise agree to an order. You are responsible for charges associated with the plan you choose unless a written agreement says otherwise.
9. Suspension and termination
We may suspend or limit access when reasonably necessary to protect the Service, users, or third parties; to address suspected misuse; or when required by law. You may stop using Arlo by removing the embed from your website and ending your subscription, subject to any agreed billing terms.
10. Disclaimers and liability
To the extent permitted by law, the Service is provided “as is” and “as available.” Arlo disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. To the extent permitted by law, Arlo will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from use of the Service.
11. Changes to these terms
We may update these terms as the Service develops. The effective date above reflects the most recent version. Continued use after an updated version takes effect means you accept the updated terms where permitted by law.
12. Contact
For questions about these terms, contact your Arlo account administrator or the Arlo business contact through which you received access to the Service.