Terms of Service

1. Operator and eligibility

Arlo is operated by the Arlo service operator. The operator’s legal name, address, and governing-law location must be confirmed and published before general public launch. You must be legally able to agree to these Terms. Arlo is not for children under 13; users aged 13–17 must have a parent or guardian’s permission where required by law. The operator may suspend an account it reasonably believes is being used by a child under 13 or in violation of law.

2. Beta and availability

Arlo is an evolving product and some features are beta software. Features can change, fail, or be removed; service availability, compatibility, delivery, and retention are not guaranteed. Do not rely on Arlo as your only copy of important information. The operator may limit, suspend, or discontinue features or access when reasonably needed for safety, security, legal compliance, or product operations.

3. Accounts and social features

Keep your account information accurate and protect your sign-in credentials. You are responsible for activity under your account and for choosing appropriate friends and group members. Messages, group content, presence, and shared files may be visible to the people you choose and to the service providers needed to operate Arlo. Quick Drops are intended to be view-once and to expire after 24 hours, but recipients can capture or record content and cleanup may be delayed. Calls are live communications; get any consent required before recording them.

4. Content rules

You retain rights to content you submit. You give Arlo permission to host, store, process, transmit, display, and make technical changes to that content only as reasonably needed to provide, secure, moderate, and support the Service. You confirm that you have the rights and permissions needed to share it.

You may not use Arlo to:

• share sexual or nude imagery, non-consensual intimate content, or any sexual content involving a minor;
• target people with slurs, hateful conduct, threats, harassment, stalking, or discriminatory abuse;
• share content that violates another person’s privacy, intellectual-property rights, or other legal rights;
• spam, scam, impersonate, distribute malware, exploit the Service, or interfere with another user’s access;
• break the law, evade access or safety controls, or use Arlo to harm others.

Keep content appropriate and respectful. Profanity, hateful language, explicit sexual content and threats are not allowed. Automated text and media checks are best effort, cover only some content and upload paths, and can miss or misclassify material. You remain responsible for what you send. We may remove content, restrict features, suspend accounts, or preserve information when reasonably necessary to enforce these Terms, protect people, or comply with law.

5. Arlo Beta computer agent

The Mac app can inspect visible or accessible app/browser context and use computer permissions you grant to click, type, navigate, and work with local files. It may send your task and relevant page/app text, and sometimes a screenshot, to the AI providers used for that task. AI can misunderstand instructions or take an unintended action. Review important results and supervise the agent, especially before sending messages, publishing, changing account settings, deleting files, or making purchases. Do not use it for emergency response or as professional legal, medical, financial, or safety advice. You are responsible for the instructions you give, the permissions you grant, and actions taken on your device or accounts.

6. Third-party services

Arlo depends on third-party services for hosting, sign-in, storage, real-time communication, and AI processing. Those providers have their own terms and privacy practices. Arlo does not control third-party services, their availability, or how their services operate. Use of Google sign-in, AI providers, or a third-party website remains subject to that provider’s terms.

7. Privacy

Our Privacy Policy explains how Arlo handles information. It is part of these Terms. If the policy and these Terms conflict about data handling, the Privacy Policy controls for that subject; applicable law controls in all cases.

8. Suspension and ending use

You may stop using Arlo at any time. The Service does not currently provide a general self-service account deletion flow; contact privacy@arlocua.com for account or data requests. The operator may restrict or suspend access for violations, risk to users or the Service, or legal requirements. Ending access does not automatically remove information already shared with other users or retained in backups.

9. Ownership and feedback

Arlo and its licensors own the Service, software, design, and branding. These Terms grant you a limited, revocable right to use the Service for its intended purpose. If you send feedback, you allow the operator to use it to improve Arlo without owing compensation, but this does not transfer ownership of your content.

10. Disclaimers and limits

To the maximum extent permitted by law, Arlo is provided “as is” and “as available.” The operator does not promise that the Service will be uninterrupted, secure, error-free, or that AI outputs, moderation, media detection, or task results will be accurate or complete. Nothing in these Terms excludes a consumer right or liability that cannot legally be excluded or limited.

To the maximum extent permitted by law, the operator will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses. The operator’s total liability for claims relating to the Service will not exceed the greater of the amount you paid to use Arlo in the 12 months before the event or US $100, except where applicable law does not allow that limit.

11. Changes and legal contact

We may update these Terms by posting a revised version and effective date. We will provide additional notice or obtain consent when required by law. The operator’s legal identity, contact route, and governing-law location need confirmation before a broad public launch. For now, contact privacy@arlocua.com; the operator must ensure this inbox is active and monitored.