Terms of Service
Effective August 16, 2026
These Terms govern access to and use of Arlo’s website, dashboard, embedded assistant, analytics, and related services (collectively, the “Service”). By creating an account, installing Arlo, selecting a plan, or otherwise using the Service, you agree to these Terms.
1. Eligibility and authority
You may use the Service only if you can form a binding agreement and are legally permitted to do so. If you use the Service for an organization, you represent and warrant that you have authority to bind that organization and that “you” includes that organization.
2. The Service
Arlo provides configurable website-embedded AI assistance, visitor interaction tools, analytics, and related dashboard functionality. Features may vary by plan, website, browser, location, configuration, availability of third-party services, and applicable law. We may modify, suspend, discontinue, or impose limits on any part of the Service at any time.
3. Your account and security
You must provide complete and accurate account information, protect account credentials, and promptly notify us of suspected unauthorized access. You are responsible for all activity under your account, including activity by administrators, team members, contractors, and anyone to whom you provide access. You must not share credentials, circumvent access controls, or use another person’s account without authorization.
4. Your website, content, and visitors
You control the website on which Arlo is installed and are solely responsible for its content, offers, transactions, notices, permissions, disclosures, and visitor relationship. You must obtain and maintain every right, notice, consent, lawful basis, and permission needed to collect, use, disclose, and process information through your website and the Service. You must configure only actions that are lawful, accurate, safe, and appropriate for visitors to take.
5. AI-assisted interactions and actions
AI outputs, summaries, suggestions, classifications, signals, and actions may be incomplete, inaccurate, unavailable, delayed, or unsuitable. You are solely responsible for your configuration, guardrails, approved workflows, published content, and review of outcomes. You must independently verify information and results before relying on them for any material decision or transaction. The Service is not legal, medical, financial, employment, insurance, safety, or other professional advice and must not be used where a failure, error, or delay could cause harm or create a legally regulated decision without qualified human review.
6. Prohibited use
You may not, and may not allow others to, use the Service to:
- violate law, regulation, third-party rights, or contractual obligations;
- collect, infer, or process sensitive, financial, health, biometric, authentication, or government-issued information without an appropriate lawful basis and safeguards;
- deceive visitors, impersonate people, manipulate transactions, distribute malware, spam, or harmful code, or facilitate fraud;
- bypass security controls, rate limits, access restrictions, payment controls, robots directives, or website terms;
- discriminate unlawfully, make high-impact automated decisions, or target minors in a prohibited manner;
- reverse engineer, copy, scrape, resell, sublicense, interfere with, or exploit the Service except as expressly allowed; or
- use the Service to develop or improve a competing product or to benchmark it publicly without our written permission.
7. Customer content and license
You retain ownership of content you submit to the Service. You grant Arlo a worldwide, non-exclusive, royalty-free right to host, reproduce, process, transmit, modify solely for technical formatting, and display that content only as necessary to provide, secure, support, and improve the Service. You represent that you have all rights needed for this license and that your content and use of the Service do not infringe, misappropriate, or violate any right.
8. Third-party services
The Service may depend on or interact with third-party websites, models, payment processors, hosting providers, authentication providers, browsers, and networks. Those services are governed by their own terms and privacy practices. Arlo does not control and is not responsible for third-party services, content, availability, actions, omissions, or changes.
9. Fees, billing, and taxes
Fees, usage limits, billing cadence, and plan details are presented when you select a plan or enter an order. You authorize the applicable payment processor to charge all amounts due, including recurring fees, usage-based charges, taxes, and any amounts arising from your use of the Service. Fees are non-refundable except as expressly stated in the Refund Policy, a written order, or non-waivable law. You are responsible for all taxes other than taxes based on Arlo’s net income.
10. Suspension and termination
We may suspend, restrict, or terminate access immediately if we reasonably believe that you breached these Terms, created security, legal, reputational, or operational risk, failed to pay amounts due, or if suspension is required by law. You may stop using the Service at any time, but cancellation does not erase charges already incurred or create a right to a refund. Sections that by their nature should survive termination will survive, including payment, ownership, disclaimers, limitations of liability, indemnity, and dispute provisions.
11. Intellectual property and feedback
Arlo and its licensors own the Service, software, designs, documentation, trademarks, and all related intellectual property rights. Except for the limited right to use the Service under these Terms, no rights are granted. If you provide feedback, ideas, or suggestions, you grant Arlo an irrevocable, perpetual, worldwide, transferable, sublicensable, royalty-free right to use them without restriction or compensation.
12. Confidentiality
Each party may receive non-public information from the other. The receiving party will use it only to perform under these Terms and will protect it using reasonable care. This obligation does not apply to information that is public without breach, independently developed, rightfully received without duty, or required to be disclosed by law, provided legally permitted notice is given.
13. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” ARLO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. ARLO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT ANY OUTPUT, ACTION, OR RESULT WILL BE ACCURATE, COMPLETE, OR SUITABLE.
14. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARLO AND ITS AFFILIATES, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, BUSINESS INTERRUPTION, OR PROCUREMENT OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARLO’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO ARLO FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
15. Indemnity
You will defend, indemnify, and hold harmless Arlo, its affiliates, and their personnel from any claim, loss, liability, damage, cost, or expense, including reasonable attorneys’ fees, arising from or related to your website, content, configuration, use of the Service, visitor interactions, violation of these Terms, or violation of any law or third-party right.
16. Changes and general terms
We may update these Terms by posting a revised version with a new effective date. Your continued use after the effective date constitutes acceptance to the extent permitted by law. These Terms, together with an applicable order and the Privacy and Refund Policies, are the entire agreement concerning the Service and supersede prior discussions. If a provision is unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. You may not assign these Terms without our consent; Arlo may assign them in connection with a merger, financing, reorganization, or sale of assets. No waiver is effective unless written. Nothing in these Terms limits rights that cannot lawfully be limited.